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Accessibility Statement

 Accessibility statement for www.sensupportstockport.uk

 The content on this website is managed by Stockport Metropolitan Borough Council and the site is powered by Idox PLC. We want as many people as possible to be able to use this website. For example this means you should be able to:

  • Change contrast and text sizes
  • zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

 We’ve also made the website text as simple as possible to understand.

 AbilityNet has advice on making your device easier to use if you have a disability. 


How accessible this website is

We know that some parts of this website are not fully accessible: 

  • You cannot modify the line height or spacing of text
  • Most older pdf documents are not fully accessible to screen reader software
  • Some of our online forms are difficult to navigate using just a keyboard
  • There’s a limit to how far you can magnify any maps used on our website

 


What to do if you can’t access parts of this website

You can get information from the SEND Local Offer including webpages and documents in different formats, including:

  • Audio CD
  • Braille
  • British Sign Language (BSL)
  • Large print

Please note: there may be a delay in receiving other formats as these are created when they’re requested.

If you’d like information in different formats, please contact the service or team responsible for that information directly. If this is not possible then fill out our feedback form or email sendlocaloffer@stockport.gov.uk

Please make sure you provide:

  • The service area, document name and/or the web address (URL) of the page the content is on
  • A description of the format you need. For example; audio CD, Braille, BSL or large print

 


Reporting accessibility problems with this website

We’re constantly working to make this website as accessible and usable as possible for every user. There are times, however when we don’t get it right the time we publish something.

 


Let us know what you think

If you’ve had problems with any or part of our website, please get in touch. To make sure we can deal with your enquiry quickly, it would be helpful if you could provide the information advised on the web accessibility initiative website:

  • The full website address fort eh page you’re having problems accessing
  • Details about what you were trying to do and why you found it difficult or impossible to do
  • Details about your computer and software and version you’re using, the browser software and version you use to view the web. If you don’t know, maybe a friend relative or colleague can help you.
  • If it’s related to the problem you’re experiencing, include any setting you have customised or any assistive technology that you use

We aim to successfully resolve any issue reported to us regarding the accessibility and usability of our website.

Get in touch with us:

 


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (websites and mobile applications) (No.2) Accessibility Regulations 2018 (the’ accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 


Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with Public Sector Bodies (websites and Mobile Apps) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the web content accessibility guidelines version 2.1 AA standard, due to the non-compliances listed below.

 


Non accessible content

The content listed below is non-accessible fort the following reasons. 

Non-compliance with the accessibility regulations

Links

  • Some of our links are written as long URLs, which can be hard to understand. This fails WCAG 2.1 success criterion 1.4.10. We are currently reviewing the site and will be replacing long URLs with simpler link text as we find them.
  • On some pages, the same link text is used for different link destinations. This fails WCAG 2.1 success criterion 2.4.4. We are working through the website fixing these as we find them. When we publish new pages we’ll make sure link text meets accessibility standards
  • On some pages, the purpose of each link can’t be determined from the link text alone. This fails WCAG 2.1 success criterion 2.4.4. We are working through the website fixing these links. When we publish new pages we’ll make sure link text meets accessibility standards.

 

PDFs and other documents

  • Some of our PDFs and other documents are not accessible to some screen reader software. This fails WCAG 2.1 success criterion 4.1.2. We are aiming to fix the top 10% most downloaded documents by 31 March 2021.

Images

  • Some images don’t have a text alternative, so the information in them isn’t available on people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all our images by June 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Videos

  • Some pre-recorded videos don’t have an audio captioning or description, so the information in them isn’t available to people who cannot see or hear the video content. This doesn’t meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5.

We plan to add audio captioning or descriptions for all pre-recorded videos by September 2021. When we publish new content we’ll make sure our use of videos meets accessibility standards.

 


Content that’s not within the scope of the accessibility regulations

PDF’s and other documents

  • Many of our PDFs and word documents don’t currently meet accessibility standards. For example; they may not be structured so that they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

By September 2021 we plan to replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our content.

 


What we're doing to improve accessibility

We are continuously working to resolve all identified accessibility issues which are within our control as well as working with Idox PLC to try to resolve any of their issues identified accessibility issues.


Preparation for this statement 

This statement was prepared on 31 December 2020.

This website was last retested December 2020.

We tested our main website, available at www.sensupportstockport.uk using site evaluation platform, wave. We also carried out manual checks on key pages on documents.